Changes and Returns

At cavaclauss.gr all our products are of high quality and we ensure their storage and maintenance under ideal conditions.

In the event that during the receipt or use of the product is found the existence of any defect (e.g. broken bottle or bottle with a defective label / cork / capsule) cavaclauss.gr must replace these defective products. The user must inform, within five (5) days of delivery, by phone at +30 2610 522812 or via the contact form by clicking here or sending an email to 1861cwc@clauss.gr. In any case, please photograph the bottle and send us the photo.

Defective products must be returned to cavaclauss.gr immediately. Any shipping costs for the replacement of the products but also for the return of the defective products to cavaclauss.gr are borne by the latter. If it is found that the defects mentioned by the user / customer are met, cavaclauss.gr must proceed to the replacement of the defective products or the return of the money paid immediately, if the user / customer so wishes, and no later than five (5) working days days from the receipt of the defective products by cavaclauss.gr.

If a product other than the one to which his order corresponds is sent to the user / customer inadvertently, as it is recorded in the confirmation message sent by cavaclauss.gr with the details of his order, then cavaclauss.gr is responsible for sending the correct product to the user / customer, after returning within five (5) days from the last, the inadvertently delivered product. The user in any case must return the product that he inadvertently received from cavaclauss.gr to it intact, ie the product must be in its original condition, with its original packaging. In case the user / customer does not return the product he received inadvertently or does not return it to its original state, then he will be charged with its cost.